Sales Department

Self-service systems for the clients

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Nowadays, in the times of Internet what becomes more useful and effective are self-service systems for the clients. These are solutions which support client’s service via such website functions which allow for self-managing of one’s own account, orders, purchase or using of service and maintenance programs.

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Contact Center

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Contact Centre service offers an integrated, central contact point for the client via all the communication channels, including contact by the telephone, voice mail, SMS, facsimile, e-mail and Internet. Contact Centre constitutes an element of the client service system architecture and from the business point of view is it a valuable source of information about the contacts with clients, necessary for systems such as for example CRM.

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CRM / SFA

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Within the scope of Sales Department support we offer our Clients CRM (Customer Relationship Management) class systems and SFA (Sales Force Automatization) class systems.

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